FAQ

After you choose the product you are interested in, we need to find out the number of pieces of the selected product and your billing information, such as the name of the responsible person/company name, address, contact details (e-mail and phone number with country code) and your VAT ID.

After paying the advance invoice, your order will be moved to the purchasing department, where they will ensure the necessary raw materials and packaging for the production process for you. While waiting for the raw materials to be delivered, we will help you prepare your design for printing. In both processes, it is necessary to take into account a certain processing time and delivery to our warehouse. After the delivery of ingredients, labels and packaging to the warehouse, the production process begins, at the end of which we will send you the final invoice for payment, including delivery fees. After payment, the product is sent to the address of your choice.

In the case of a private label, it is possible to set each step in the production process according to your own needs, but in the case of a white label, we have limited it to the option of choosing the packaging and graphic design of your label.

Of course. If you are interested in more than one product at a time, individual pricing is possible based on purchase quantities.

Before handing over your design for printing, we will help you check the dimensions of your label, the correct setting of crop marks and bleeds so that your label is printed exactly according to your ideas and our needs.

We work with the world's leading courier service providers, and this gives us the opportunity to get your product anywhere, according to your needs.

We can arrange express transport by air, ship or train. At the same time, it is possible to choose a cheaper transport variant, but it is necessary to take into account a longer delivery time.

We can prepare your order exactly according to your requirements and send it to different addresses at the same time.

In the case of new clients, we send advance invoices in the amount of 50% before ordering raw materials. After the third order, payment terms can be arranged individually, according to your needs.

After paying 50% of the advance invoice, it is possible to request the preparation of samples of your product and fine-tuning the formulation as needed (please note that changes in predetermined values in the formulation may affect the final price of the product).

In the case of a private label, delivery is 4-8 weeks (if the ingredients and labels are in stock, the process can be shortened to 3-5 weeks).

In the case of a white label, delivery is 2-4 weeks (if the ingredients, packaging and labels are in stock, the process can be shortened to 1-2 weeks).

When using private label services, it is 30,000 capsules, 100,000 tablets or 150 kg in powder form.

When using the white label service, the minimum quantities are not set. At the same time, it is necessary to keep in mind that label printers also have their minimum purchase quantities (possibility to buy labels for your product, store them in our warehouse and gradually purchase products).